FAQs

Frequently Asked Questions

Find answers to common questions about our laundry and dry cleaning services

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Getting Started

New to BK Laundry? Start here! Learn how to schedule, what bags to use, detergent options, and answers to the most common questions from first-time customers.

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Frequently Asked Questions

Table of Contents

Getting Started

Can I use a regular laundry bag or plastic bag?

Do I need to separate the laundry and dry cleaning items?

What type of detergent can I choose?

Does BK LAUNDRY pickup from a hotel or concierge desk?

What if I'm not able to be home during scheduled pick up and drop off windows?

Where do I leave my laundry or dry cleaning?

Can I give you more clothes at the time of drop-off?

What if I am running late and your driver is on the way?

Is it possible to have my clothes delivered to an alternate address?

I made a mistake with my order, but it's already submitted, what can I do?

Do you have any extra fees?

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